What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Zapier Integration: connecting jotform with CampaignManager problem

    Asked by mats@kstreetinteractive.com on December 18, 2012 at 11:46 AM


    I'd like to use jotForm for new customers to sign up to receive an emailed coupon, and opt-in for future offers.  The form includes fields for name, email, drop down to select their prefered store location, and a checkbox to opt-in to receive future offers.  My plan is to send the data to Campaign Manager, which would collect the data and autosend an email with the coupon upon sign-up.

    While I can get Campaign Manager to collect the user's name and email address, I was also hoping to send the custom data fields to Campaign Manager.  Apparently sending fields other than name and email can't be done directly to Campaign Manager from jotForm.  It was suggested I try using Zapier to send the custom fields from jotForm to Campaign Manager.

    This seems like a good suggestion, however when I try to give Zapier access to my jotForm account, and click "test", I get a failure message (see attached).  Am I missing a step?


    Page URL:

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    JotForm Support

    Answered by EduardoMendez on December 18, 2012 at 01:24 PM

    Hi there, 

    Thanks for bringing this to our attention.

    I have tested and was not able to accomplish the integration either.  Please view video:


    I am forwarding this to our dev team.  They will contact you as soon as there is an update on the issue.


    Meanwhile, have you tried our Mailchimp integration?  You should be able to map custom fields with this mailing service provider.  If you are interested, please take a look at this page for more information:


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    Answered by mats@kstreetinteractive.com on December 18, 2012 at 04:02 PM

    Hi, Thanks for looking into this!

    I'll check out the mailchimp option in the meantime.

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    Chief Technology Officer

    Answered by eee on December 19, 2012 at 03:03 AM

    Hi Richard,

    Problem is related with your username, '@' sign can't be used on HTTP (protocol that our API is using)

    To use zapier, we need to change your username to a new one with only alpha-numeric characters.

    If it's acceptable solution for you, my team will be happy to help you,

    Thanks for your understanding,

    Kindest Regards,


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    Answered by mats@kstreetinteractive.com on December 19, 2012 at 10:19 AM

    Hi Ertugrul.  Yes, that'd be great actually.  Is there an easy way to change my username to the same it is now, but just without the @ symbol?

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    JotForm Support

    Answered by EduardoMendez on December 19, 2012 at 10:29 AM

    Hi there,

    I have chabged your name to: matskstreetinteractivecom

    Simply removed the @ and .

    If you need another change, let us know and we'll be glad to assist you!

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    Answered by mats@kstreetinteractive.com on December 19, 2012 at 11:06 AM

    awesome, thanks!