My form is not sending an email to a 2nd address.

  • Profile Image
    guest_23525346105043
    Asked on December 18, 2012 at 12:49 PM

    I set-up my Teacher report form to send to a 2nd email address when a form is submitted.  At first, the form sent to both addresses.  However, now it is not sending to the 2nd email address.  What happened?

    The email addresses are:

    office@ceffm.org (still sends to this one)

    shari@ceffm.org (does not send to this one, but it was sending last month)

    This is the 2nd time I have submitted this question.  I receieved no response the first time.  

     

    Doug

  • Profile Image
    Welvin
    Answered on December 18, 2012 at 01:52 PM

    Hi Doug,

    The email address shari@ceffm.org is IN our bounce list.

    Result: 

    shari@ceffm.org is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Remote MTA 199.127.232.132: An= URL contained in this message is blacklisted by SURBL. See http://www.surbl.org'

     

    I have already removed the email address from our bounce list.

     

    Please add Jotmails IP Addresses to your whitelist by following this guide: Whitelisting JotMails IP Addresses to prevent this from happening again.

     

    Thanks