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    My form is not sending an email to a 2nd address.

    Asked by guest_23525346105043 on December 18, 2012 at 12:49 PM

    I set-up my Teacher report form to send to a 2nd email address when a form is submitted.  At first, the form sent to both addresses.  However, now it is not sending to the 2nd email address.  What happened?

    The email addresses are:

    office@ceffm.org (still sends to this one)

    shari@ceffm.org (does not send to this one, but it was sending last month)

    This is the 2nd time I have submitted this question.  I receieved no response the first time.  



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    JotForm Support

    Answered by Welvin on December 18, 2012 at 01:52 PM

    Hi Doug,

    The email address shari@ceffm.org is IN our bounce list.


    shari@ceffm.org is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Remote MTA An= URL contained in this message is blacklisted by SURBL. See http://www.surbl.org'


    I have already removed the email address from our bounce list.


    Please add Jotmails IP Addresses to your whitelist by following this guide: Whitelisting JotMails IP Addresses to prevent this from happening again.