What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    [My Forms 3] Form action menu is not visible #2

    Asked by logosrick on December 18, 2012 at 04:44 PM

    I can no longer download excel spread sheet or view submission.

    All my folders have dissapeared.

    Please help.  These forma are crucial to our business.


    Rick Grant

  • Profile Image
    JotForm Support

    Answered by Mike_T on December 18, 2012 at 05:16 PM

    Please accept our sincere apologies for the inconveniences you are facing.

    The issue has been escalated to our Development Team, and we will get back to you as soon as we have any updates.

    In the meantime, use the following link to access the old My Forms page:


  • Profile Image
    Chief Technology Officer

    Answered by eee on December 19, 2012 at 03:11 AM


    Problem has been solved,

    Could you please confirm us about it ?

    Kindest Regards,