The form and a payment were submitted. but we have not received the payment through paypal.

  • Hope1229
    Asked on September 19, 2018 at 5:42 PM

    A form and a payment were submitted. the donor was charged on their credit card however we have not received payment through paypal. Where could we find this?

  • Jed_C
    Replied on September 19, 2018 at 8:25 PM

    You can verify the payment through PayPal using the transaction ID. You can ask that from the user and reach out to PayPal.

    In the meantime, for us to further investigate on our end, please provide us the following information.

    1). Form URL

    2). Name and email of the donor

    3). PayPal transaction ID (You can ask this from the donor)

    4). Amount paid 

    5). Date and time of the payment

    Looking forward for your response.