Why is a signature field appearing when it should not?

  • lritter
    Asked on September 20, 2018 at 12:27 PM
    When I go to the form, as the customer and I 'sign' - suddenly the Salesperson Signature Section appears. Can we fix this to avoid confusing the customer?
  • Kevin Support Team Lead
    Replied on September 20, 2018 at 12:30 PM

    I have been checking your form and I could not see the sales person signature field appearing when I was filling the form as a customer. I can see you have the autofill feature enabled so it may be that the previous selections are saved so try using your form in incognito mode. 

    If the problem persists, let us know. 

  • lritter
    Replied on September 20, 2018 at 2:21 PM

    No luck. I tried after clearing the cache and going Incognito. 

  • Kevin Support Team Lead
    Replied on September 20, 2018 at 2:28 PM

    I have been testing again your form and this is what I got: 

    Why is a signature field appearing when it should not?  Image 10

    May you please kindly share us a screen-cast or short video about the issue on your end? 

    Also, am I following the correct steps while filling out the form? 

    We will wait for your response.