What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Quota error

    Asked by learnvest on December 19, 2012 at 07:41 PM


    I'm getting a form quota error on my form and I don't know why.  Pleas advise.



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    JotForm Support

    Answered by idarktech on December 19, 2012 at 08:47 PM

    Hi Tiffany,

    Note that your account was downgraded to Free due to failure payment of your Professional Subscription last day Dec 19, 2012, your payment due was on Dec 6. Our payment gateway, FastSpring sent you reminders about this via Email but unfortunately they haven't heard back from you so they were not able to process the renewal for this month. Your subscription is no longer active. This is the reason why you've overlimited the "Free" submissions limits for this month. We'd suggest to re-subscribe back by going to our Pricing page using an updated billing details.

    Thank you!