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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Excel Reports are not getting downloaded

    Asked by Nixor on March 03, 2011 at 11:57 PM

    Hi you asked to start a new thread but my problem is still the same my reports are not getting downloaded please help the following error shows : 

    504 Gateway Time-outnginx/0.6.32
    Page URL:
    http://www.jotform.com/form/3440945168

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    JotForm Support

    Answered by mliz on March 05, 2011 at 02:24 AM

    Please try partial downloading of reports.

    During high traffic hours which is from 9am EST to 5pm EST

    we had to disable Submissions/reports pages so that forms will not be affected.


    After 5 pm you should be able to access these features again