What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    problem saving a report

    Asked by guest_23501492132039 on December 20, 2012 at 10:47 AM

    this is a fork of a previous thread:

    3. The Save button doesn't work. When i press on it, nothing happens, and the changes are not saved.

    I can't reproduce this error on my end. Clicking the save button saves the changes applied to my report.  Can you please clear your browser's cache and try afterwards?

    If the issue still persists, kindly open a separate thread for it so we can focus on this single issue.

    I answered:

    Hi,

    Thanks for your answer.

    I cleared the browser cache (Firefox 17), to no avail. When I click the Save button, the Javascript console in Firebug has this error:

    TypeError: widget.select(...)[0] is undefined
    http://max.jotfor.ms/js/includes/reports.js?3.1.1152
    Line 286

    setting a break point at that line shows that the select function returns an empty array, and so element [0] is not defined.

    This does seem to work in IE9. surprisingly, after editing a report in IE, loading that same report in Firefox shows the report before the editing. quite confusing.

     

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 20, 2012 at 01:36 PM

    I am sorry but I still can't recreate the problem on my end, using either Firefox 17 or IE 9. I tried editing and saving multiple times, and the changes are reflected instantaneously each time.

    Are you quite sure that you are viewing and editing the same report? Can you please double check?

  • Profile Image

    Answered by tsahi on December 23, 2012 at 05:31 AM

    I think you are relying too much on cookies to serve pages. just today, i selected a form in the MyForms area and clicked Edit, only to find the last edited form on the edit page, although it was not the form I selected. only after going back to MyForms and selecting it again did I get to edit it. I am telling this only to demonstrate the issue. the fact that my question above is signed by "guest" also demonstrates it, as I an certain I was logged in when I posted it.

    To the point, the issues I just describe are similar to what I experienced when editing a report, i.e. you are identifying the report to edit not by a URL but by a cookie of some sort, so I get the wrong report to edit. this could be the source of the problem i encounterd.

    Try editing a report for one form, and then, on the same account, a report for an other form (perhaps even on my account).

    btw, identifying a report by a URL rather than by a cookie will prevent any caching issues too.

  • Profile Image
    JotForm Support

    Answered by liyam on December 23, 2012 at 09:17 AM

    Hello tsahi.  Can you provide more explicit details on what issue needs resolution?  Please also provide us the Form ID of which the issue is happening so we can look into it. 

    Thanks.

  • Profile Image

    Answered by tsahi on December 23, 2012 at 10:01 AM

    The problem is that I can't save the edits - The Save button doesn't respond, and the Javascript Console of the browser shows the error I pasted in the first message in this thread.

    In addition, when I open the report for editing in Firefox, I get a completely different report from the one I get when I open the same report in IE. I can copy the URL from firefox to IE and see two different reports (in that they show different design with different questions) in the two browsers.

    The form ID is 23523452146448.

  • Profile Image
    JotForm Support

    Answered by liyam on December 23, 2012 at 10:28 AM

    Just wondering, do you have installed plugins on your firefox browser that might be disrupting the javascript codes on the page?

    I can't seem to replicate the issue that you're having on my end.  You probabl can try to reset your firefox browser settings following this howtogeek.com guide.

  • Profile Image

    Answered by tsahi on December 23, 2012 at 11:44 AM

    the guide you pointed to is outdated. current version of Firefox doesn't show the Firefox Safe Mode dialog where you can choose what to disable, and instead, allows you to disable add ons or reset the settings. I tried the first option, and the Save button worked. I didn't want to reset my browser, so instead, I just started a clean profile (firefox.exe -p). with the clean profile, the Save button also worked. still, I see the same (second) report, whether i select the first report or the second one to edit.

    OTOH, if I log in with IE and try to see the reports, I see the same (first) report whether i select the first report or the second one to edit.

    meaning, the browser gets the same URL for both reports, and displays the same one no matter which one you choose to edit. What makes Firefox display the second and IE the first is a mystery for me. It could be that it just displays the last one it saw, either because of chaching or some cookie issue. currenlty I just can't tell which of the reports is actually saved with the form.

    I do have Firebug installed, but it's closed most of the time. I am writing this from the new profile, so I'll go back to the usual profile I use and see if Firebug is on by any chance.

  • Profile Image

    Answered by tsahi on December 23, 2012 at 12:11 PM

    I did a little experiment:

    I opened up Google Chrome, with which I've never accessed jotform.me, loged in, and opened a report (let's call that Report A) for editing. Then I went back to MyForms and opened the second report (Report B). sure enough, both reports looked exactly the same. So I edited Report B by changing the questions displayed and the chart type, and saved. I went back to MyForms and again seleced Report B from the Reports menu, and found the updated report. Then I went back to MyForms and seleced Report A from the Reports menu, not surprizingly, I saw Report B instead.

    The thing is, when the URL of the report editor doesn't identify the report, but just the form, nasty things can and do happen. I am a web developer, I know what I'm talking about.

    So I switched back to Firefox, deleted all cookies related to jotform, and accessed jotform.me. I logged in, and did the same thing I did with Chrome above. Only that this time around, I saw Report A wether I selected Report A or B.

    I was looking to save me some time by using JotForm, and buy a paid accont. I am disappointed to see that I can't have more than one graphic report.

    Please try to create two graphic reports for the same form, and see what happens.

  • Profile Image

    Answered by moonzkie on December 23, 2012 at 04:28 PM

    Hi, 

    Apologies for the delayed response, we are still looking at your concern. I as well, am not able to replicate to your problem. Your reports work fine in IE, Firefox and Google Chrome (cookies deleted) on my end just like everyone else. 

    Also, both reports have different URL's each:

    http://www.jotform.com/report/23573094547056/?

    http://www.jotform.com/report/23574889642065/?

    Can you please update if you are still experiencing the problem?

  • Profile Image

    Answered by tsahi on December 24, 2012 at 02:02 AM

    I was referring to the report desiner URL, both of which are http://www.jotform.com/page.php?p=reports&formID=23523452146448.

  • Profile Image

    Answered by tsahi on December 24, 2012 at 02:49 AM

    When I try to edit either of the reports, in IE I see the first of the reports you linked regardless of which one i selected to edit, and in Firefox i see the second one regardless of which one i selected.

    I tried this: I selected "דוח גרפי עמוד 1" report for edit, and found the report titled "דוח גרפי עמוד 2" in the report designer. so I changed the title to "דוח גרפי עמוד 1". now I see both reports titled "דוח גרפי עמוד 1" in the Reports menu of MyForms. meaning, when i selected "דוח גרפי עמוד 1" for editing, I was actually getting "דוח גרפי עמוד 2" for editing.

  • Profile Image

    Answered by tsahi on December 24, 2012 at 04:45 AM

    Oh, and BTW, saving now seems to work in Firefox too. It could be something to do with Firebug. I think I mixed this thread with another.

  • Profile Image

    Answered by tsahi on December 24, 2012 at 06:20 AM

    another bit of information: with either report I am trying to edit, I am getting a cookie named last_report, who's value is 23574889642065. when I save either report, you send an AJAX request to server.php with reportID=23574889642065, so I only get to edit the same report, regardless of which one i select.