What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Working with Paypal

    Asked by TKDL on March 04, 2011 at 03:23 AM

    I am currently trying to find a FORM Builder that will allow us to accept payments via Paypal for registration.

    There are several issues I am trying to address:

    I would like to have the person registering for the event make payment before registration is accepted and validated. We have had issues previously where a person would register, and then not make a payment. They would attend the event without making a payment. I am sure it was some sort of integration error on our part, but we want to avoid this situation by requiring payment FIRST. Or set up a fail proof method of guaranteeing that payment actually gets made.

    If a person registers for more than one event, the fee will change. Is there a way to tie in registration by comparing it to what was actually paid? For instance : if someone paid for two out of four events that is available for purchase, then could I restrict them so that they can ONLY register for two events? A safeguard method of making sure that the number of events paid for matches with the number of events they can sign up for?

    I love your form creator, but I want to make sure that this is something that can actually be done prior to making a purchase and utilizing your tool.

     

    Thank You

     

     

  • Profile Image

    Answered by DanielGriffin on March 06, 2011 at 02:26 PM

    Hi there,

    You don't need to make a purchase to achieve this, it is available to free customers up to 100 submissions - so feel free to experiment until you have something you like.  You should start by making Paypal a required field.

    When a user submits your payment form we keep submission data in our database until the payment is completed.  Submissions for a form with a payment integration will appear under a "Pending Submissions" button on the toolbar. If you have any pending submissions, that button will be active.  You can therefore be confident that any submissions which aren't listed as pending have successfully completed the payment. 

    You can also design your email notification to record exactly what has been paid for, so if you have multiple events just split them into groups on your payment form and then put the name of the payment group into your email notification.

    Thanks,
    Daniel