What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    SSL Submissions: What happens when I reach the limit for my account

    Asked by GoldenRuleBindery on December 21, 2012 at 10:46 AM

    Under my account my SSL Submission is at 8 to 10. What happens when it reaches 10? Does that mean I'm allowed to use 10 secure links on my forms? How do I clear it to 0 so it doesn't reach 10?


    Thank you.


    Lani Evangelista

    GoldenRuleBindery, Inc.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on December 21, 2012 at 11:57 AM

    Hi there,

    10 is the liimit of SSL submissions (secure submissions).

    You can have one link out there and receieve 10 submissions.  The number of forms or links is not limited.  The only limit is the number of times the form is submitted.

    This limit counter is reset at the begining of each month.  

    If the number of Secure submissions goes over your limit, the account will be temporarily disabled until the next month when the counters are reset.

    A quick reminder that you can upgrade and downgrade your subscription at any time!

    Hope this answers help.  Please let us know if you need further assistance!