What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    HELP! I must be able to export the leads I have!!!

    Asked by johnmaxwellteam on March 04, 2011 at 06:33 AM

    Wednesday we started a huge launch.  For some reason we are not getting all the email notifications on our account!  Yesterday you finaly allowed us to Export and we had 198 LEADS!  We are selling a $5000 coaching package and these 198 were NOT EMAILED TO US!??!


    There is a major glitch, we are not getting all of our email from the leads!!  And we can not access them from your reporting.


    If you can help me in the next 30 minutes we will stay, otherwise, you understand we have to LEAVE and will be wanting a refund.

    We want to stay, please help asap!

    James Radina

    619-501-2371 mobile


    Page URL:

  • Profile Image
    JotForm Support

    Answered by mliz on March 05, 2011 at 01:37 AM

    The submissions and reports pages will be available after 5pm.

    We had to disable them at times when traffic is hight so that forms will not be affected.

    As of the moment we are running on a backup server and had to disable certain

    features while we work on the problem.


  • Profile Image
    JotForm Support

    Answered by abajan on March 06, 2011 at 11:42 AM

    Hi johnmaxwellteam

    Hopefully you're still with us because everything should be up and running now:

    UPDATE 3: (3/6/2011 6am) Switch to new main database server has been completed successfully. JotForm is now faster than ever since we took this opportunity beef up our database server memory and CPU power. Thanks all for your patience and support. (Source: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems)