What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal: Why is my form not going through to paypal?

    Asked by akollwitz on December 21, 2012 at 11:02 AM


    people have been using my csa registration form but just last night i've heard complaints that it's not taking them to paypal. I did a test today and it's just sitting in limbo... a pop up screen with http://submit.jotform.us/submit/22955872827165/ that address but goes nowhere from there. 


    Please help as this is a timely issue



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    JotForm Support

    Answered by EduardoMendez on December 21, 2012 at 12:23 PM

    Hi there, 

    I have tested your form and it seems to be working properly.

    Here is a short video of my test of your stand alone form:


    I have looked for the form on your site but I was not able to find it.

    Here is the URL of the stand alone form:  http://www.jotform.us/form/22955872827165

    Please let us know if the issue continues!