What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    problem with accepting Paypal Pro credit card payments

    Asked by sandyspringmuseum on December 21, 2012 at 01:39 PM

    Hi -

    I am brand new to jotforms.  We set up a donation form with the paypal pro option.  Paypal seems to be working fine but the user also has the option of paying with a credit card without using paypal.  This function, however, is not working.

     

    Please advise.

     

    Allison

    Page URL:
    http://www.jotform.com/?formID=23475664300148

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 21, 2012 at 02:03 PM

    I have just tried to donate $0.01 to your form using my personal credit card and an error came up.

    This transaction cannot be processed due to an invalid merchant configuration

    I believe this error have something to do with your Paypal account's billing agreement.

    You will have to log in to Paypal and accept the billing agreement option under your Paypal account. This link might be of further help.

    Please contact us again if you're still having issues.