problem with accepting Paypal Pro credit card payments

  • Profile Image
    sandyspringmuseum
    Asked on December 21, 2012 at 01:39 PM

    Hi -

    I am brand new to jotforms.  We set up a donation form with the paypal pro option.  Paypal seems to be working fine but the user also has the option of paying with a credit card without using paypal.  This function, however, is not working.

     

    Please advise.

     

    Allison

  • Profile Image
    NeilVicente
    Answered on December 21, 2012 at 02:03 PM

    I have just tried to donate $0.01 to your form using my personal credit card and an error came up.

    This transaction cannot be processed due to an invalid merchant configuration

    I believe this error have something to do with your Paypal account's billing agreement.

    You will have to log in to Paypal and accept the billing agreement option under your Paypal account. This link might be of further help.

    Please contact us again if you're still having issues.