What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi, my form is reading as disabled. Why is this?

    Asked by midlandgatepharmacy on December 22, 2012 at 01:47 AM

    Hi,

     

    I recently created a form for my pharmacy workplace to record details on a promotion we are currently running, and sync to a google spreadsheet. We are gaining many more submissions that we expected, and hence will be upgrading to a premium account tomorrow (23/12/12). However, currently the form says it has been disabled as it does not pass the status check.

     

    Could you please advise me as to why this is occurring?

     

    Kind regards,

    Jessica Vee

    Intern Pharmacist

  • Profile Image

    Answered by moonzkie on December 22, 2012 at 02:32 AM

    Hi,

    The said problem occurred because you have exceeded the allowed submission quota of 100 allocated for a Free account. You have now 110 submissions, therefore your account is on Overlimit and your forms are disabled.

    To solve this issue and since you are expecting to be receiving more submissions, you need to upgrade your account to Premium or Professional accounts. You can take advantage of our discounted prices by choosing our yearly or bi-yearly payment mode.

    Thank you.

  • Profile Image

    Answered by midlandgatepharmacy on December 23, 2012 at 01:27 AM

    Hi,

     

    Thanks for this, I have upgraded.

     

    Jess

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    JotForm Support

    Answered by idarktech on December 23, 2012 at 06:44 AM

    Welcome Jess!

    Thanks for subscribing to JotForm!

    Happy holidays!