What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not recieving email from my form and jot form cant find my account

    Asked by kerwindavisphotography on December 23, 2012 at 02:01 PM

    I join jot form to create contact page for my webite now it not working and and i can find my account on jot form now

    im losing clients if this isnt working properrly

    Page URL:
    http://kerwindavisphotography.com/contact.html

  • Profile Image

    Answered by fxr on December 23, 2012 at 04:12 PM

    Hi,

    Your email service provider has been rejecting our emails meaning your registered email address ended up on our bounce list.

    The reason from your email host was:

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

    --

    I have now removed the  email address from our bounce list.

    Can you please try a test submission? If you email privder again rejects our emails, this is something that you will need to take up with them.

    --

    Any form submissions will have also ended up on JotForms servers @

     http://www.jotform.com/myforms/

    is this not the case? or are you unable to access your forms on this page at all ?

  • Profile Image

    Answered by kerwindavisphotography on December 24, 2012 at 02:56 AM

    godaddy is saying you not allowing pull from there server. and still cant access my account i need help

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    JotForm Support

    Answered by Welvin on December 24, 2012 at 05:16 AM

    Hi,

    Your email address isn't listed in our bounce list anymore. Have you tried doing a live test submission to your form to check if the email notifications landed on your email account? Please try and check it and please get back to us for results.

    And, with regards to the issue that you can't access your account, are you referring to your account with Jotform? If yes, you can use our "Forgot Password" tool to reset your password. Your email address is info@*****davis.com.

     

    Thanks