What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Receiving Form Notifications

    Asked by huizenijmegen on December 24, 2012 at 04:22 AM
    Page URL:
    http://www.huizenijmegen.nl/webform.html

  • Profile Image
    JotForm Support

    Answered by Welvin on December 24, 2012 at 05:49 AM

    Hi,

    Your email address is IN our bounce list;

    Result: 

    info@******ijmegen.nl is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 550-'From contains invalid characters.'


    I have now removed it from the list and to prevent this from happening again, please ask your service provider to Whitelist Jotmails IP Addresses: Whitelisting JotMails IP Addresses

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on December 24, 2012 at 05:52 AM

    Hi,

    After removing your email address from our bounce list, you should be able to receive the form notifications from now on. Just please do the solution that I have mention on my first response.

     

    Thanks

  • Profile Image

    Answered by huizenijmegen on December 24, 2012 at 10:00 AM
    Thanks,
    BTW, I had the same problem in October this year.
    I wonder what this causes.
    I will any how contact my email provider to check whether I can WHITELIST emails from jot form.com
    best wishes,
    Carolus Grters
    B&B Huize Nijmegen
    www.huizenijmegen.nl
    Groesbeekseweg 50
    6524DE Nijmegen
    The Netherlands
    +31 24 323.26.29
  • Profile Image
    JotForm Support

    Answered by Welvin on December 24, 2012 at 11:34 AM

    You are always welcome. It is maybe the same issue that you email address is listed on our bounce list. Yes please, contact your email provider and ask them to whitelist Jotmails IP addresses. If they need some other information from us, just please let us know.

     

    Thanks