Why cant I add/change an email address that the notifications go throug

geogen
Asked on October 04, 2018 at 04:54 PM

Why cant I add/change an email address that the notifications go through? it says I need to upgrade but that is ridiculous

This is a re-post of a comment on Setting up Email Notifications
David

Jotform Support Manager

Answered on October 04, 2018 at 06:57 PM

If you need to change the email address, first you need to delete the one that is listed in the recipients list, then add the new one. Please follow this guide: https://www.jotform.com/help/41-How-to-Change-the-Email-Address-Used-for-Notification-Email

If you need to add multiple recipients, this is only available for paid accounts: https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

Let us know if you have more questions, we will be glad to assist you.
mdimauro
Answered on October 27, 2018 at 03:40 PM

I just posted a separate question, but it is related. I am a sub-user on a paid account, and I am unable to add multiple email notifications without upgrading... which I feel is also "ridiculous"... It is the same company and we are sharing forms.
John_Benson
Answered on October 27, 2018 at 05:28 PM

Hi,

My colleague is now checking your other thread about the sub-user not able to add an email recipient. To avoid confusion, please wait for our reply on this thread: https://www.jotform.com/answers/1624862

Thank you.
jpascon
Answered on October 28, 2018 at 02:51 PM

Thanks for looking into it. I cannot get to that other thread. I have tried as both the main user (mdimauro) and as the sub user (that's me - jpascon). Sorry I thought I had switched accounts before posting. When I click the link it asks me to sign in. When I click "My Questions" from the forum page, I have no questions from either account. Thank you!