E-signature widget showing as incomplete on mobile even when filled

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    Cooperbrowning4
    Asked on October 05, 2018 at 11:35 AM

    We have an electronic Signature within a form that many people have said doesn't work on their phones. It allows them to sign but always says that the question is incomplete even with a signature written. Any help would be appreciated

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    david
    Answered on October 05, 2018 at 01:02 PM

    I am able to reproduce the issue on my end but I am still looking for the exact cause.  The field on its own does not produce the same issue so I am trying to figure out what interaction is causing it.  As soon as I have an update I will let you know here in this thread.

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    david
    Answered on October 05, 2018 at 01:17 PM

    I am still not certain what the specific interaction is but I was able to reduce the form down to 3 fields in order to reproduce the issue.  I will forward this to our development team to have a look, we will let you know as soon as we have a resolution.


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    hayk
    Answered on April 19, 2019 at 08:00 AM

    Hi. We are sorry for the delayed response. The problem has been resolved. Thanks for reporting the issue. 

     

    Regards,

    Widget Team