When will the reports be up so that I can access form submissions? It has been down for 3 days and I am concerned. Thank you.

  • Profile Image
    ahs_forms
    Asked on March 04, 2011 at 12:04 PM
  • Profile Image
    wfcregistration
    Answered on March 04, 2011 at 12:17 PM

    When will we get some answers! And what is their phone number so I can hear an explanation. Not a twitter answer that is NOT true.

  • Profile Image
    aytekin
    Answered on March 04, 2011 at 12:45 PM

    The submissions and reports pages will be available after 5pm. We have to keep them disabled during high traffic hours so that forms will not be affected by them. As i explained in other threads we lost our main database server and we are running on spare tire, that's why we have to disable some features while we rebuild our main database server.

    About the twitter message: We had to reverse the change we made since it caused problems on some accounts.

     

  • Profile Image
    wfcregistration
    Answered on March 04, 2011 at 12:51 PM

    Understood.

    How will we be compensated for the problems on our end?

  • Profile Image
    mjkagan
    Answered on March 04, 2011 at 12:52 PM

    How about (partial?) refunds for those of us who have experienced issues with the service this week?

  • Profile Image
    wfcregistration
    Answered on March 04, 2011 at 01:01 PM

    The alternate server worked. Thank you.

    bb

    http://yang.interlogy.com

  • Profile Image
    abajan
    Answered on March 06, 2011 at 12:56 PM

    Please be advised that everything should be back to normal now: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems