What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When will the reports be up so that I can access form submissions? It has been down for 3 days and I am concerned. Thank you.

    Asked by ahs_forms on March 04, 2011 at 12:04 PM
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    Answered by wfcregistration on March 04, 2011 at 12:17 PM

    When will we get some answers! And what is their phone number so I can hear an explanation. Not a twitter answer that is NOT true.

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    JotForm Founder

    Answered by aytekin on March 04, 2011 at 12:45 PM

    The submissions and reports pages will be available after 5pm. We have to keep them disabled during high traffic hours so that forms will not be affected by them. As i explained in other threads we lost our main database server and we are running on spare tire, that's why we have to disable some features while we rebuild our main database server.

    About the twitter message: We had to reverse the change we made since it caused problems on some accounts.

     

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    Answered by wfcregistration on March 04, 2011 at 12:51 PM

    Understood.

    How will we be compensated for the problems on our end?

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    Answered by mjkagan on March 04, 2011 at 12:52 PM

    How about (partial?) refunds for those of us who have experienced issues with the service this week?

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    Answered by wfcregistration on March 04, 2011 at 01:01 PM

    The alternate server worked. Thank you.

    bb

    http://yang.interlogy.com

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    JotForm Support

    Answered by abajan on March 06, 2011 at 12:56 PM

    Please be advised that everything should be back to normal now: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems