What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't see an image on the form

    Asked by ketotherapeutics on December 26, 2012 at 02:14 PM

    The form is saved as About Ketogenic Diets and the image is Poster.jpg or Poster.png.

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    JotForm Support

    Answered by Mike_T on December 26, 2012 at 02:19 PM

    Thank you for contacting us.

    I can see the image on your form.

    Do you get any errors or warnings when you are visiting the following links?

    https://www.jotform.com/uploads/ketotherapeutics/form_files/Poster.jpg

    http://s3.amazonaws.com/jufs/ketotherapeutics/form_files/Poster.jpg

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    Answered by ketotherapeutics on December 26, 2012 at 04:41 PM

    Thanks, your links showed me the errors and I now can see it.

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    JotForm Support

    Answered by Mike_T on December 26, 2012 at 04:47 PM

    As far as I understand, the issue is solved.

    Please feel free to contact us if you need any further assistance. We will be happy to help.

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    Answered by ketotherapeutics on December 27, 2012 at 11:36 AM

    Sorry, but it doesn't seem to be over. It's happening again. Pictures from Jot Form seem to be activating a Malware Warning. Even when I say it is okay to go to the site no picture is seen, only a message saying nothing is there. It also seems to be browser specific only occuring when I use chrome. I have been unable to see if this is something that is specific for on my computer or a problem for everyone using Chrome.

    http://www.jotform.com/uploads/ketotherapeutics/form_files/Poster2.jpg

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    Answered by jeanettebmz on December 27, 2012 at 12:19 PM

    That's an isolated issue, nobody else using chrome is reporting this. Please re-embed your form with the iFrame method. Also, clear your chrome cache

    Let us know if the issue still persist