Can't see an image on the form

  • Profile Image
    ketotherapeutics
    Asked on December 26, 2012 at 02:14 PM

    The form is saved as About Ketogenic Diets and the image is Poster.jpg or Poster.png.

  • Profile Image
    Mike_T
    Answered on December 26, 2012 at 02:19 PM

    Thank you for contacting us.

    I can see the image on your form.

    Do you get any errors or warnings when you are visiting the following links?

    https://www.jotform.com/uploads/ketotherapeutics/form_files/Poster.jpg

    http://s3.amazonaws.com/jufs/ketotherapeutics/form_files/Poster.jpg

  • Profile Image
    ketotherapeutics
    Answered on December 26, 2012 at 04:41 PM

    Thanks, your links showed me the errors and I now can see it.

  • Profile Image
    Mike_T
    Answered on December 26, 2012 at 04:47 PM

    As far as I understand, the issue is solved.

    Please feel free to contact us if you need any further assistance. We will be happy to help.

  • Profile Image
    ketotherapeutics
    Answered on December 27, 2012 at 11:36 AM

    Sorry, but it doesn't seem to be over. It's happening again. Pictures from Jot Form seem to be activating a Malware Warning. Even when I say it is okay to go to the site no picture is seen, only a message saying nothing is there. It also seems to be browser specific only occuring when I use chrome. I have been unable to see if this is something that is specific for on my computer or a problem for everyone using Chrome.

    http://www.jotform.com/uploads/ketotherapeutics/form_files/Poster2.jpg

  • Profile Image
    jeanettebmz
    Answered on December 27, 2012 at 12:19 PM

    That's an isolated issue, nobody else using chrome is reporting this. Please re-embed your form with the iFrame method. Also, clear your chrome cache

    Let us know if the issue still persist