JotPoll is not loading

Hi there,

I've just upgraded to Silver, but JotPoll is still not loading.

I would like a full refund if this cannot be fixed. 

I have just tried JotPoll in one of my forms and it seems to be working.

http://jotpoll.com/result/5bbc955620740

Can you please give us more details on what exactly is not working so that we can investigate the issue?

It says it's loading and it stays like that.

I've just sent this to over 5000 people and nobody can see the results. I really need an explanation. Trying to access this from Romania.

It seems that JotPoll is not loading for your account.

Let me forward this issue to our developers and we will let you know when there is an update.

We are sorry for the inconvenience.

Thank you, would appreciate if you forwarded this with priority. 

We've got thousands of users who received the form and can't view the results.

The issue should be fixed now.

Can you please try accessing http://www.jotpoll.com/ again while using your browser in Private Mode (Incognito)?

Let us know if you need further assistance.

It seems to be working, thanks a lot!

Not working, again, could you please check?

I just checked the JotPoll, but I wasn't able to replicate any issue:

Are you still able to replicate?

Sorry for the late reply, was out all day.

Please see the issue from above. I see the page loading, but nothing happens.

Unfortunately, I was not able to replicate the issue when I signed into your account and opened the JotPoll app. Here's a screenshot:

Kindly check if you can access the app using Private Mode (Firefox) or Incognito (Chrome).

I also suggest you try accessing the app using these URLs: (http://jotpoll.com/) or (https://www.jotpoll.com/)

If you are still having issues, let us know. Thank you.

We have started logging issues for JotPoll.

Can you please kindly try again and let us know if the problem arises so we can check our logs and find its root cause?

Thanks!

It seems to be working now. Will keep you updated if something arises.