Why is my form not working properly with the email verification feature?

  • Alannah Halingten
    Answered on October 09, 2018 09:59 AM

    TESTING MY FORM: I'm trying to test my form. I'm at a point of verifying my email address. I've been sent the verification code. I enter it. And then it doesn't move forward. I've gone back in to turn off the only 1 submission and set it to NO CHECK.

    It's still not advancing.

    I just went in to clear my cache. I'll close JotForm and try again.

    I'm going to turn off the Use Verification Code and that will probably make a difference. However, ideally, I would like to have the email verified.

    Okay, it worked beautifully.

    But again, optimally, I would really like to be able to send them a verification code. It's so easy to do that, but naturally, the feature needs to work properly.

  • Kevin Support Team Lead
    Answered on October 09, 2018 10:13 AM

    I have been reviewing some of your forms, but I was unable to find the email verification element, may you please kindly share us the form where you experienced the issue? 

    Please make sure you have added the email verification element to your form so we can test it further.