No longer receiving email notifications

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    cctvsalem
    Asked on December 27, 2012 at 12:38 PM

    Not receiving email notices on any of my forms. This has been going on a couple months, it looks like. I've used this service with much success for several years now, including premium when I need it - always been happy so let me just say thanks again.

    We had some email issues at the office a while back, I am told. Perhaps something bounced back to you and my email address was stricken from the record of validity. It's greg@cctvsalem.org. 

    I can let our IT specialist know about "whitelisting" with our email provider but I can't do that myself so I thought I would check on this possibility first. Thank you!

    Greg

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    cctvsalem
    Answered on December 27, 2012 at 12:40 PM

    Also: I've never changed the "noreply@jotform.com" sender address, it's still there...  :-)

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    jeanettebmz
    Answered on December 27, 2012 at 02:48 PM

    Your email address: greg@******lem.org was IN the bounce list

    The reason our server got is this one:


    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<0000013b635= 6eeae-1ccd51a9-f6ce-462b-bba6-9f83cfdf078b-000000@amazonses.com>) with the = subject of (New submission: Media Literacy Tour Request) matches a profile = the Internet community may consider spam. Please revise your message before= resending.'

    I have removed such email address , however please check this guide to avoid further issues
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    cctvsalem
    Answered on December 27, 2012 at 03:10 PM

    Thank you so very very much.  Just went through and changed all my active forms to conform with "Jotform" in the sender's name - most of my forms don't ask for the sender's name. Again, I appreciate the help. Support on this service is so incredibly attentive.

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    jeanettebmz
    Answered on December 27, 2012 at 04:38 PM

    Thank you SO much for your feedback

    Do not hesitate to contact us whenever you need assistance from us!