- cctvsalemAsked on December 27, 2012 at 12:38 PM
Not receiving email notices on any of my forms. This has been going on a couple months, it looks like. I've used this service with much success for several years now, including premium when I need it - always been happy so let me just say thanks again.
We had some email issues at the office a while back, I am told. Perhaps something bounced back to you and my email address was stricken from the record of validity. It's firstname.lastname@example.org.
I can let our IT specialist know about "whitelisting" with our email provider but I can't do that myself so I thought I would check on this possibility first. Thank you!
- cctvsalemAnswered on December 27, 2012 at 12:40 PM
Also: I've never changed the "email@example.com" sender address, it's still there... :-)
- jeanettebmzAnswered on December 27, 2012 at 02:48 PM
Your email address: greg@******lem.org was IN the bounce list
The reason our server got is this one:
Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<0000013b635= firstname.lastname@example.org>) with the = subject of (New submission: Media Literacy Tour Request) matches a profile = the Internet community may consider spam. Please revise your message before= resending.'
I have removed such email address , however please check this guide to avoid further issues
- cctvsalemAnswered on December 27, 2012 at 03:10 PM
Thank you so very very much. Just went through and changed all my active forms to conform with "Jotform" in the sender's name - most of my forms don't ask for the sender's name. Again, I appreciate the help. Support on this service is so incredibly attentive.
- jeanettebmzAnswered on December 27, 2012 at 04:38 PM
Thank you SO much for your feedback
Do not hesitate to contact us whenever you need assistance from us!