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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I stop blank form fields from appearing in emails

    Asked by guest_23614218089051 on December 27, 2012 at 05:38 PM

    Hi,

    I have a form set-up which is embedded in my website http://www.regalwindows.com/php/RooflineOrder.php

    The form is working well however I've spent the last few hours figthing with various settings to try and eliminate the blank fields from the notification email.  In short I can't do it. 

    I have tried the option in the submission webview to 'Auto Hide Empty Fields' but it dosent fully work for me.

    I have a number of hidden matrix fields which are only shown depending on the selected values from a number of dropdown boxes.  I have used conditions to enable this behaviour.

    For instance, near the top of the form in the section - Fascia & Accessories, I have a dropdown box labelled 'Fascia Colour Required' which is populated with a list of colour options that we provide.  For each colour option, there is a corresponding matrix which is only shown when selected in the dropdown.

    At present all of these hidden matrix fields are included in the notification email, which adds a considerable amount of necessary data to the email.

    I would be grateful, if someone could take a quick look at my form and see if I have overlooked a setting when configuring it.  

    Regards

    Mark Sullivan

    Page URL:
    http://www.regalwindows.com/php/RooflineOrder.php

    matrix notification email blank Emails
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    Answered by guest_23614218089051 on December 27, 2012 at 06:07 PM

    After some further work on a simple new test form, it seems this issue is only happening where the matrix input type is configured as text box.

    Is this a deliberate, or a bug, or is there a workaround?

    Thanks

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    JotForm Support

    Answered by Welvin on December 27, 2012 at 07:45 PM

    Hi Mark,

    Unfortunately, that's how the notifications works. There's no way that you can eliminate fields that are left unanswered or that is hidden by using the conditional logic tool. Actually, this is NOT a bug.

     

    Thanks

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    Answered by guest_23621817777058 on December 28, 2012 at 04:18 AM
    Thanks Welvin,It DOES work when the matrix field is set to radio input. The problem only appears when the input type is set to text box. Perhaps I haven't explained the issue properly.Mark
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    JotForm Support

    Answered by liyam on December 28, 2012 at 06:19 AM

    Hello Mark. Looks like you are correct.  Let me forward this as a feature request.  They can also probably explain why this kind of option happens.

    We'll inform you as soon as we have updates.

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    Answered by corcorance on February 02, 2013 at 03:40 PM

    I'm interested in how to do this also. I'm working with a form that I use for about 3 months every year. As best I tell, last year the radio inputs that were left blank did not appear in the notification email. I copied over the form, made the updates for this year, but now it appears as if the blank radio inputs (from conditionally hidden fields) are not being hidden in the new notification email.

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    JotForm Support

    Answered by EltonCris on February 02, 2013 at 11:16 PM

    @corcorance

    Try recreating your form notification and check if that helps. Just delete your existing notification and create a new one. If this doesn't help then I'm afraid there's some changes which affects the previous functionality of email. However, there's a workaround for this, though it uses form source code and extra scripts. Check this guide on this post. http://www.jotform.com/answers/108058-How-do-to-hide-unused-fields-in-submission-emails#124350

    Feel free to let us know if you require further assistance. Thanks!

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    JotForm Support

    Answered by kenneth on March 23, 2013 at 04:51 AM

    Hi,

    We have a new feature in jotform. This is the "Hide Empty Fields on Emails" from advance tab under Preferences. Have you tried these already? Please confirm if these works in your side.

    Note: if the email alert has been edited, it becomes now 'dirty' if how we call it. Which means the said feature will not be work anymore, unless you recreate the email alert.

    Thank you,
    Kenneth 

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    Answered by melbourne0123 on September 13, 2013 at 05:44 PM

    Hi Kenneth I have the same problem and was looking in the forum for this issue. Iwent out to preferences and followed your instructions on hide empty fields and that didn't work

     

    http://screencast.com/t/YL2giTtl1PsH

    below is what it looks like in email notification. The reason it's important

    for me is my client wants this to be printed on a form

    http://screencast.com/t/CbrftV8b9U

     

    thanks  you guys have a great product and great support.

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    JotForm Support

    Answered by jonathan on September 13, 2013 at 07:05 PM

    @  melbourne0123

    Please create your own separate thread for your issue. Use this link http://www.jotform.com/contact/

    You can just copy/paste your messages from here to the new thread you will start.

    You have to do this for us to assist you properly.

    We will attend to you as soon as we can.

    Thanks.