What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there any way to track responses to form submissions?

    Asked by OTMPortland on March 04, 2011 at 03:36 PM

    We have four stores and each has an individual form going to a specific person. Is there any way to track the responses to the forms that are filled out?

    Also, any way to make the email address of the person that filled out the form to be clickable to reply?

    Page URL:
    www.oregontileandmarble.com

  • Profile Image

    Answered by DanielGriffin on March 07, 2011 at 09:41 AM

    Hi there,

    I'm not entirely sure what you mean by tracking the responses.  All responses are available to view as a Submissions list in My Forms, but if you want some very detailed analysis then I'd recommend integrating Google Analytics into the page that has your form.  For more on that, check out this link:

    http://www.mahalo.com/how-to-use-google-analytics-for-beginners

    If you want the email address to appear in the body of the email as a clickable link, you'll need to make a small edit to the email template.  Open up the email Notification in the editor and click the HTML button in the top right:

     

    Now search for the email field, it will be in curly brackets and have some number after it, for example {email1}

    Replace it with the following code:

    <a target="_blank" href="mailto:{email1}">{email1}</a>

    Save it and you're all set.  Note that test emails won't show a correct link because there's no data to fill out the email tag.   But if you submit the form with some data you'll see that it's working.

    Thanks,

    Daniel

  • Profile Image

    Answered by OTMPortland on March 07, 2011 at 11:06 AM

    Great info! Having the email clickable in the form that is sent from JotForm will work perfectly.

    As far as the other question I guess I am wondering if there is a way to track that our other stores are responding to the emails that come through. We have four stores and each manager is responsible for replying to the emails that come in. Corporate wants to make sure that they are responding to these in a timely, professional manner.

  • Profile Image

    Answered by OTMPortland on March 07, 2011 at 06:25 PM

    Of course I spoke a little to soon before testing the form with the clickable email. I have searched through my code and do not have a any code that is close to "{email1}". I am going to keep testing it and trying to find it. Just wanted to let you know that the info was correct, but I just cannot find the insertion point for the code.

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 09, 2011 at 10:52 PM

    Each form might be different. For example, on your Portland form, the tag should be {email5}. You can find it out by clicking on the field names on the right side.

     

    Regarding making sure all stores answer queries in timely manner, you can require them to BCC all emails to a corporate email address.

    You can also send a copy of these emails to the same corporate email address. To do that, click on Email Alerts and then click "Add New Email" and create a new notification email that sends to corporate email address.

    Make sure to use a unique subject lines so that it is easier for your email client to thread emails together.

     

     

  • Profile Image

    Answered by OTMPortland on March 10, 2011 at 05:29 PM

    Great I will get with my IT department and make adjustments to track responses.

    Now for the email to be clickable when I get the jotform email. I cannot find where to insert the code. Is the screen shot from JotForm or another html editor? I am using Dreamweaver and for the life of me I cannot fine the {email5} anywhere in the code. If you can please advise where I can change the code.

    Below is the code from dreamweaver for the portland store.

    <script src="//cdn.jotfor.ms/jotform.jgz?3.1.105" type="text/javascript"></script>
    <script type="text/javascript">
       JotForm.highlightInputs = false;
       JotForm.setConditions([{"action":{"field":"16","visibility":"Hide"},"link":"Any","terms":[{"field":"14","operator":"equals","value":"End User"}],"type":"field"}]);
       JotForm.init();
    </script>
    <link target="_blank" href="http://cdn.jotfor.ms/jotform.cssgz?3.1.105" rel="nofollow noopener" rel="stylesheet" type="text/css" />
    <style type="text/css">
        .form-label{
            width:115px !important;
        }
        .form-label-left{
            width:115px !important;
        }
        .form-line{
            padding:10px;
        }
        .form-label-right{
            width:115px !important;
        }
        .form-all{
            width:420px;
            color:Black !important;
            font-family:Verdana;
            font-size:12px;
        }
    </style>

    <form class="jotform-form" action="http://www.jotform.com/submit.php" method="post" name="form_10463242113" id="10463242113" accept-charset="utf-8">
        <input type="hidden" name="formID" value="10463242113" />
        <div class="form-all">
            <ul class="form-section">
                <li id="cid_1" class="form-input-wide">
                    <div class="form-header-group">
                        <h2 id="header_1" class="form-header">
                            Contact Us
                        </h2>
                    </div>
                </li>
                <li class="form-line" id="id_3">
                    <label class="form-label-left" id="label_3" for="input_3">
                        Name:<span class="form-required">*</span>
                    </label>
                    <div id="cid_3" class="form-input">
                        <input type="text" class="form-textbox validate[required]" id="input_3" name="q3_name" size="20" />
                    </div>
                </li>
                <li class="form-line" id="id_4">
                    <label class="form-label-left" id="label_4" for="input_4">
                        Phone:<span class="form-required">*</span>
                    </label>
                    <div id="cid_4" class="form-input">
                        <input type="text" class="form-textbox validate[required]" id="input_4" name="q4_phone" size="20" />
                    </div>
                </li>
                <li class="form-line" id="id_5">
                    <label class="form-label-left" id="label_5" for="input_5">
                        Email<span class="form-required">*</span></a>
                    </label>
                    <div id="cid_5" class="form-input">
                        <input type="text" class="form-textbox validate[required, Email]" id="input_5" name="q5_email5" size="20" />
                    </div>
                </li>
                <li class="form-line" id="id_6">
                    <label class="form-label-left" id="label_6" for="input_6"> Address: </label>
                    <div id="cid_6" class="form-input">
                        <textarea id="input_6" class="form-textarea" name="q6_address6" cols="25" rows="2"></textarea>
                    </div>
                </li>
                <li class="form-line form-line-column form-line-column-clear" id="id_12">
                    <label class="form-label-top" id="label_12" for="input_12"> Interested In: (click all that apply) </label>
                    <div id="cid_12" class="form-input-wide">
                        <div class="form-multiple-column"><span class="form-checkbox-item"><input type="checkbox" class="form-checkbox" id="input_12_0" name="q12_interestedIn12[]" value="Tile" />
                                <label for="input_12_0"> Tile </label></span><span class="clearfix"></span><span class="form-checkbox-item"><input type="checkbox" class="form-checkbox" id="input_12_1" name="q12_interestedIn12[]" value="Sealers" />
                                <label for="input_12_1"> Sealers </label></span><span class="clearfix"></span><span class="form-checkbox-item" style="clear:left;"><input type="checkbox" class="form-checkbox" id="input_12_2" name="q12_interestedIn12[]" value="Slab" />
                                <label for="input_12_2"> Slab </label></span><span class="clearfix"></span><span class="form-checkbox-item"><input type="checkbox" class="form-checkbox" id="input_12_3" name="q12_interestedIn12[]" value="Cleaners" />
                                <label for="input_12_3"> Cleaners </label></span><span class="clearfix"></span>
                        </div>
                    </div>
                </li>
                <li class="form-line" id="id_9">
                    <label class="form-label-left" id="label_9" for="input_9"> Project Type: </label>
                    <div id="cid_9" class="form-input">
                        <div class="form-multiple-column"><span class="form-checkbox-item"><input type="checkbox" class="form-checkbox" id="input_9_0" name="q9_projectType[]" value="Kitchen" />
                                <label for="input_9_0"> Kitchen </label></span><span class="clearfix"></span><span class="form-checkbox-item"><input type="checkbox" class="form-checkbox" id="input_9_1" name="q9_projectType[]" value="Bathroom" />
                                <label for="input_9_1"> Bathroom </label></span><span class="clearfix"></span><span class="form-checkbox-item" style="clear:left;"><input type="checkbox" class="form-checkbox" id="input_9_2" name="q9_projectType[]" value="Flooring" />
                                <label for="input_9_2"> Flooring </label></span><span class="clearfix"></span><span class="form-checkbox-item"><input type="checkbox" class="form-checkbox" id="input_9_3" name="q9_projectType[]" value="Other" />
                                <label for="input_9_3"> Other </label></span><span class="clearfix"></span><span class="form-checkbox-item" style="clear:left;"><input type="checkbox" class="form-checkbox" id="input_9_4" name="q9_projectType[]" value="Commercial" />
                                <label for="input_9_4"> Commercial </label></span><span class="clearfix"></span><span class="form-checkbox-item"><input type="checkbox" class="form-checkbox" id="input_9_5" name="q9_projectType[]" value="Residential" />
                                <label for="input_9_5"> Residential </label></span><span class="clearfix"></span>
                        </div>
                    </div>
                </li>
                <li class="form-line" id="id_8">
                    <label class="form-label-left" id="label_8" for="input_8"> Type Of Material </label>
                    <div id="cid_8" class="form-input">
                        <select class="form-dropdown" style="width:150px" id="input_8" name="q8_typeOf">
                            <option>  </option>
                            <option value="Granite"> Granite </option>
                            <option value="Quartz"> Quartz </option>
                            <option value="Marble"> Marble </option>
                            <option value="Travertine"> Travertine </option>
                            <option value="Onyx"> Onyx </option>
                            <option value="Slate"> Slate </option>
                            <option value="Limestone &amp; Soapstone"> Limestone &amp; Soapstone </option>
                            <option value="Engineered Stone"> Engineered Stone </option>
                            <option value="Glass"> Glass </option>
                            <option value="Ceramic"> Ceramic </option>
                            <option value="Porcelain"> Porcelain </option>
                            <option value="Mosaics &amp; Decrotives"> Mosaics &amp; Decrotives </option>
                            <option value="Other"> Other </option>
                        </select>
                    </div>
                </li>
                <li class="form-line" id="id_14">
                    <label class="form-label-left" id="label_14" for="input_14"> Who You Are: </label>
                    <div id="cid_14" class="form-input">
                        <div class="form-multiple-column"><span class="form-checkbox-item"><input type="checkbox" class="form-checkbox" id="input_14_0" name="q14_whoYou[]" value="End User" />
                                <label for="input_14_0"> End User </label></span><span class="clearfix"></span><span class="form-checkbox-item"><input type="checkbox" class="form-checkbox" id="input_14_1" name="q14_whoYou[]" value="Builder" />
                                <label for="input_14_1"> Builder </label></span><span class="clearfix"></span><span class="form-checkbox-item" style="clear:left;"><input type="checkbox" class="form-checkbox" id="input_14_2" name="q14_whoYou[]" value="Designer" />
                                <label for="input_14_2"> Designer </label></span><span class="clearfix"></span><span class="form-checkbox-item"><input type="checkbox" class="form-checkbox" id="input_14_3" name="q14_whoYou[]" value="Tile Setter" />
                                <label for="input_14_3"> Tile Setter </label></span><span class="clearfix"></span><span class="form-checkbox-item" style="clear:left;"><input type="checkbox" class="form-checkbox" id="input_14_4" name="q14_whoYou[]" value="Architect" />
                                <label for="input_14_4"> Architect </label></span><span class="clearfix"></span><span class="form-checkbox-item"><input type="checkbox" class="form-checkbox" id="input_14_5" name="q14_whoYou[]" value="Fabricator" />
                                <label for="input_14_5"> Fabricator </label></span><span class="clearfix"></span>
                        </div>
                    </div>
                </li>
                <li class="form-line" id="id_16">
                    <label class="form-label-left" id="label_16" for="input_16"> Company Name: </label>
                    <div id="cid_16" class="form-input">
                        <input type="text" class="form-textbox" id="input_16" name="q16_companyName16" size="20" />
                    </div>
                </li>
                <li class="form-line" id="id_10">
                    <label class="form-label-left" id="label_10" for="input_10">
                        Comments:<span class="form-required">*</span>
                    </label>
                    <div id="cid_10" class="form-input">
                        <textarea id="input_10" class="form-textarea validate[required]" name="q10_comments" cols="25" rows="4"></textarea>
                    </div>
                </li>
                <li class="form-line form-line-column" id="id_18">
                    <label class="form-label-top" id="label_18" for="input_18"> Would you like to receive offers from us? </label>
                    <div id="cid_18" class="form-input-wide">
                        <div class="form-multiple-column"><span class="form-radio-item"><input type="radio" class="form-radio" id="input_18_0" name="q18_wouldYou18" checked="checked" value="Yes" />
                                <label for="input_18_0"> Yes </label></span><span class="clearfix"></span><span class="form-radio-item"><input type="radio" class="form-radio" id="input_18_1" name="q18_wouldYou18" value="No" />
                                <label for="input_18_1"> No </label></span><span class="clearfix"></span>
                        </div>
                    </div>
                </li>
                <li class="form-line" id="id_2">
                    <div id="cid_2" class="form-input-wide">
                        <div style="text-align:left" class="form-buttons-wrapper">
                            <button id="input_2" type="submit" class="form-submit-button">
                                Submit Form
                            </button>
                            &nbsp;
                            <button id="input_reset_2" type="reset" class="form-submit-reset">
                                Clear Form
                            </button>
                        </div>
                    </div>
                </li>
                <li style="display:none">
                    Should be Empty:
                    <input type="text" name="website" value="" />
                </li>
            </ul>
        </div>
        <input type="hidden" id="simple_spc" name="simple_spc" value="10463242113" />
        <script type="text/javascript">
            document.getElementById("si" + "mple" + "_spc").value = "10463242113-10463242113";
        </script>
    </form>

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 12, 2011 at 01:13 AM

    To find {email5}:
    1. Open the form on the form editor
    2. Click on "Setup & Share" tab on the top toolbar
    3. Click on "Email Alerts"
    4. Click on "Notifications"
    5. Select the body of the email with your mouse and then Click "Email" on the right side. 

    I posted a screenshot of that page one of the posts above.