What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why cant I see the emails on forms with the integrated paypal?

    Asked by GOCC12 on March 04, 2011 at 05:41 PM

    when I click to complete the form it goes to paypal like I want it, but then when I try to review the other info I cant see it why is that?

  • Profile Image
    JotForm Support

    Answered by mliz on March 05, 2011 at 01:01 AM

    Did you complete the Paypal process checkout? The notification email will only

    be sent out once the Paypal payment is completed. If this is not yet finished

    it is considered as a pending transaction and no notification email is sent out.

  • Profile Image

    Answered by mov2nite on March 05, 2011 at 04:24 AM

    Hi mliz, do you knoew any solution to export Pending submissions ?

  • Profile Image
    JotForm Support

    Answered by mliz on March 08, 2011 at 06:03 AM

    Unfortunately as of the moment pending submission will only contain

    date of submission once it is exported.

    Once the submission is marked as completed the full details of the

    transaction is displayed in the export as well.