Issue with form submission in Safari browser

  • Profile Image
    amberantonelli
    Asked on October 11, 2018 at 08:47 PM

    Hello, this form us not working in safari but it will work in Chrome. Many of our users are in safari, please help!


    https://form.jotform.com/71875210724960

  • Profile Image
    Mike
    Answered on October 11, 2018 at 10:37 PM

    Thank you for contacting us.

    Is this issue affecting a mobile Safari on the iOS devices?

    There is a chance that something might be wrong with the processing of the date-time pickers. Could you please turn off the 'Lite Mode' for your date fields, and then test the form again to see if that makes any difference?

  • Profile Image
    amberantonelli
    Answered on October 12, 2018 at 10:43 AM
    Hello, it is not only the mobile version of Safari but also desktop and laptop.
    Sent while cookin' please pardon the brevity and any typos 🌱🌱
    ...
  • Profile Image
    ashwin_d
    Answered on October 12, 2018 at 12:20 PM

    I did test your form in safari browser and it seems to work as expected. I was able to submit your form successfully and I was redirected to PayPal checkout page. Please check the screenshot below:

    1539361172safari.gif

    Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    We will wait for your response.