Embedded payment form is not working.

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    anaisgil2404
    Asked on October 11, 2018 at 09:27 PM
    Hi,
    A client is trying to make a payment on the resume writing service at www.wewriteit.ca and is not working can you look into this please
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    BDAVID
    Answered on October 11, 2018 at 09:32 PM

    Is the user receiving an error message? I have checked the form, and it is currently in sandbox mode:

    1539307908sandbox.png

    So, no real payment will go through. Let us know if you need more help.

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    anaisgil2404
    Answered on October 12, 2018 at 01:43 PM
    So it needs to be changed to yes?
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    AshtonP
    Answered on October 12, 2018 at 02:00 PM

    Sandbox Mode should be set to No. This will ensure your payment integration is live.

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    anaisgil2404
    Answered on October 13, 2018 at 01:43 PM
    Im filling the form my self and there are two issues that I did not change
    1) when I submit the form, if a field is missing it deletes everything, can you set up to save it and not delete it just have a warning message or something
    2) The question, do you agree with our policies does not recognize that it has been checked I filled the forms three times I did check it!
    Please help ASAP
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    www.wewriteit.ca
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    DonaldHag
    Answered on October 13, 2018 at 02:54 PM

    Please let us know what browser you are using to view the site. I have tested your form and am failing to replicate the issues you mention above on Firefox and Chrome browsers.

    1) when I submit the form if a field is missing it deletes everything, can you set up to save it and not delete it just have a warning message or something

    Your form is showing error messages for unfilled fields or incorrectly filled fields on my end. 

    Screenshot here:

    1539456600error-messages-visible.png

    2) The question, do you agree with our policies does not recognize that it has been checked I filled the forms three times I did check it!

    The question is getting checked and looking at your submissions some of the answers to it are YES meaning users checked the field. If you would like to prevent the form from submitting unless the user fills in that section, make it a required field.

    For further assistance, do let us know.