Conditions page shows blank white page

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    DCIDesigns
    Asked on October 12, 2018 at 11:49 AM

    Condition page shows blank white page and console has a bunch of errors.


    Form: LMH - Awards


    Your support team member Ashwin was able to recreate the issue.

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    BJoanna
    Answered on October 12, 2018 at 12:56 PM

    I was able to replicate the issue on your form and on my cloned from. 

    I would able to load the Conditions page on my cloned form only when I removed all form field. The following condition was shown.

    1539362986condition.PNG

    How many conditions did you create? Did you create any condition with more than 65,000 if rules?

    Also, did you recently edited your form?

    I will report this issue to our developers and we will inform you via this thread once this issue is resolved, but please provide us the additional info. 

  • Profile Image
    serbay
    Answered on October 16, 2018 at 08:03 AM

    Hi DCIdesigns,


    I've checked the issue which assigned by our support team.

    During the investigation, we figured out the condition has a lot of terms and they set faulty.

    Approximately 65000 and more seemed to be the condition. It's too big. It also exceeds the database row size.

    In addition, the related condition is set incorrectly. The values seemed to be separated by a comma. Instead of this, you should set different conditions for each value.


    Due to the problems described above, the 'Condition' page could not be loaded properly.


    Faulty::

    1539690992Screen Shot 2018-10-16 at 2.54


    Truly::

    1539691028Screen Shot 2018-10-16 at 2.55


    We have deleted your conditions data and add one condition on your form. 

    *Don't worry, we've backed up your data. If you indicate any problems, we can restore the form.


    Please try to navigate 'Conditions' page and keep us informed of your progress.

    Regards