502 bad gateway

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    andres00515
    Asked on October 13, 2018 at 10:23 AM

    A lot of users in a diferent locations in my country report 502 bad gateway help!!!

    i´m loosing all my data stored in sessions, is a big form. this is a big problem for me.

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    andres00515
    Answered on October 13, 2018 at 10:52 AM

    1539442262Captura de pantalla 2018-10-13

    You have a lot of intermittency problems, please some help. Why the server erase my session stored data, when i have the 502 error all my data session is erased. So i fail the submit, and loose my data.

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    liyam
    Answered on October 13, 2018 at 11:27 AM

    Thank you for reporting this matter to us. We are currently working on addressing the issue and we shall let you know once we have updates.

    Thanks for your patience and we apologize for this inconvenience.

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    andres00515
    Answered on October 13, 2018 at 11:30 AM

    Any way to recover my lost data?

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    liyam
    Answered on October 13, 2018 at 11:35 AM

    Hello,

    We cannot at the moment give any answers on this since we have not yet heard on the development team on this issue. But rest assured, we will provide you answers as soon as we have updates.

    At this moment, I would suggest to not use your form until we hear from the developers.

    Thanks for your patience and we apologize for this inconvenience.

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    liyam
    Answered on October 14, 2018 at 05:19 AM

    Hello,

    We apologize for missing this thread. A few minutes after my last response, the issue was resolved. It was due to a cloud server causin

    g the slowdown. Can you tell us if you are still having issues re
    lated to session data?

    Thanks.

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    andres00515
    Answered on April 01, 2019 at 12:45 PM

    Again we have this issue please help. 502 BAD GATEWAY
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    Alan_D
    Answered on April 01, 2019 at 01:56 PM

    To avoid confusion, I have split your question. The question will be answered in this thread