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    Paypal Pro Error

    Asked by usara on December 29, 2012 at 03:56 AM

    URL: http://www.usara.us/index.php?option=com_content&view=article&id=21

    I get an error message each time I try and submit a donation with a credit card via my form setup to collect payment from via Paypal Pro integration. I have tried multiple credit cards with the same results. I tried reissuing the API credentials. I tried deleting the collect payment option from the form save it and then readded it.

    On my real main donation form I have had to switch back to regular paypal so that I am able to collect donations in the mean time so I had to delete the paypal pro from that form by the error I am getting is as follows:

    Details: Transact: TIMESTAMP=2012%2d12%2d29T08%3a29%3a20Z&CORRELATIONID=48930c48c32d5&ACK=Failure&VERSION=54%2e0&BUILD=4137385&L_ERRORCODE0=10501&L_SHORTMESSAGE0=Invalid%20Configuration&L_LONGMESSAGE0=This%20transaction%20cannot%20be%20processed%20due%20to%20an%20invalid%20merchant%20configuration%2e&L_SEVERITYCODE0=Error&AMT=1%2e00&CURRENCYCODE=

    What am I doing wrong. Are you able to diagnose this without the payment option being active on this form? When I test the integration it passes. I just enabled Paypal Pro on my account again. I had it enabled in the past, disabled it for a few months and now its enabled again.

    Thanks a bunch!

    Page URL:
    http://www.usara.us/index.php?option=com_content&amp;view=article&amp;<br/>id=21

    paypal pro integration error credit card
  • Profile Image
    JotForm Support

    Answered by Welvin on December 29, 2012 at 05:26 AM

    Hi,

    Your problem seems to be related with your account configuration, as you could see the error details that you have provided comes with the error 10501;

    10501  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when the billing agreement is disabled or inactive.

    Please refer the bolded text above, please make sure that your billing agreement is enabled or is active.

    Related Issue:

    http://www.jotform.com/answers/121544-Payment-Form-This-transaction-cannot-be-processed-due-to-an-invalid-merchant-configuration-

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on December 29, 2012 at 05:28 AM

    By the way, the error information was taken from Paypal's List of API Error Codes.

    Thanks

  • Profile Image

    Answered by numbenterprises on February 02, 2014 at 08:33 PM

    did everthing but i'm still having the code, how can we fix that 

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Details: Transact: TIMESTAMP=2014%2d02%2d03T01%3a25%3a28Z&CORRELATIONID=5c7207c88933c&ACK=Failure&VERSION=54%2e0&BUILD=8943548&L_ERRORCODE0=10501&L_SHORTMESSAGE0=Invalid%20Configuration&L_LONGMESSAGE0=This%20transaction%20cannot%20be%20processed%20due%20to%20an%20invalid%20merchant%20configuration%2e&L_SEVERITYCODE0=Error&AMT=24%2e99&CURRENCYCODE=USD
       
     
  • Profile Image
    JotForm Support

    Answered by liyam on February 02, 2014 at 08:43 PM

    Hello, numbenterprises.

    I just made a reply on your other thread.  Please do have a look.

    Thanks.

  • Profile Image

    Answered by numbenterprises on February 02, 2014 at 09:00 PM
    thanks
    ...
  • Profile Image

    Answered by numbenterprises on February 02, 2014 at 10:10 PM
    having another issue...
    the error message is gone and i'm just have the message
    New submission: PayPal Pro Payment Form, and no payment on my account
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on February 03, 2014 at 04:01 AM

    @numbenterprises 

    Hi,

    Can you please create a new separate thread regarding your issue.
    Use this link http://www.jotform.com/contact/ 

    Provide as much details as you can. We will attend to your post as soon as we can.

    Thanks.