Why is my account auto suspended?

  • Norman Davis
    Asked on October 15, 2018 at 1:43 AM

    Please could you help.


    My account has been auto suspended and I can't log in, I do not know why it has been suspended.

    Many Thanks

    Norman

  • dilmin
    Replied on October 15, 2018 at 4:49 AM

    I have checked and saw that your account is autosuspended by our phishing system, because of your last form (82870895650368 ID). If you allow us to clean violated fields (password-confirm password questions), we can re-activate your account. 

    You can check our Terms of use and phishing issue in here: 

    https://www.jotform.com/help/8-Terms-of-Use

    Let us know if you need further assistance. Thank you.

  • Davisn
    Replied on October 15, 2018 at 6:43 AM
    Yes, please could you clean any violated fields.
    Thanks
    Norman
    ...
  • Victoria_K
    Replied on October 15, 2018 at 9:36 AM

    Hello Norman,

    As requested, we have removed guilty fields and re-activated your account.

    You are welcome to continue developing your forms.

    Thank you for contacting us.