What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is going on this week??

    Asked by casippAdmin on March 04, 2011 at 09:39 PM

    I am in the final months of a large event and have registrations coming through rapidly.  I cannot run the credit cards of the people who are registering because I do not have the entire contents of the form submitted into my inbox for security reasons.  I need to log in to jotform and look at my submissions to accomplish that.  However, your site has been constantly (it seems) under maintenance this week.  I waited until 5pm EST to see my information and it is still not up.  This is a real hindrance to my business.

    Please tell me you are nearly through...?


  • Profile Image
    JotForm Founder

    Answered by aytekin on March 05, 2011 at 12:04 AM

    Submissions page is enabled back now.

    Here is what is going on:

    1. We lost our main database server because of a hardware problem

    2. We switched to our spare database

    3. The sometimes disabled the Submissions and Reporting pages to make sure our service stays fast for everyone until we switch to the new main server.

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    JotForm Support

    Answered by abajan on March 06, 2011 at 12:04 PM


    Please be advised that everything should be back to normal now: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems