account says suspended, can't log in

  • Wade Reichert
    Asked on October 15, 2018 at 5:02 PM
  • Bitia JotForm Support
    Replied on October 15, 2018 at 6:15 PM

    Upon review of your account I found that it was suspended because of forms: http://www.jotform.us/form/72834848362163 and http://www.jotform.us/form/72834727462160 are requesting login credentials (username/email/password) and social security numbers.

    https://www.screencast.com/t/UkVnIfKd 

    https://www.screencast.com/t/lJOy4MkAle 

    -The collection of login credentials, infringes our Terms of Use, as this is only allowed through encryption along database administration; and our forms do not provide this kind of service, those fields will be removed in order to avoid non-compliance with our Terms of use. 

    -If you need to collect social security numbers  then you need to comply with two things.

    1. Add the Terms & Conditions Widget for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    I have deleted the infringing fields mentioned previously and reactivated your account.

    If you need further assistance, feel free to contact us.

    Thank you