What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens on Stripe Subscriptions for monthly renewals

    Asked by bridgeportcamp on December 30, 2012 at 10:16 AM

    If I setup a monthly subscription on a Jotform for my customer, what happens when the renewal comes around?  Is this completely handled by Stripe or does Jotform still do some processing on this as well?

    Also, what happens if down the road a few months a user's credit card expires?  Do I have to handle that as a normal Stripe issue, or does Jotform handle requesting new payment info from the end user?



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    Answered by jeanettebmz on December 30, 2012 at 11:28 AM

    Any payment integration is handled by the 3rd party gateway, whether it is a subscription renewal or an expiring card, we just provide an API to connect directly to them  from our forms .


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    Answered by bridgeportcamp on December 31, 2012 at 10:21 AM

    Ok, so what I think you are saying is that renewals are handled completely by Stripe... Jotform will not get involved at all after the initial setup of a subscription, is this correct?

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    JotForm Support

    Answered by NeilVicente on December 31, 2012 at 10:26 AM

    Yes, that is correct. JotForm only sends the data entered by the user to Stripe and consequently initiates the subscription.

    Everything else, including payment issues, should be handled and managed via Stripe.

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    Answered by bridgeportcamp on December 31, 2012 at 10:26 AM

    Great, thanks for the clarification!