What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No Confirmation Email Received Because Of Jotform/PayPal Bug?

    Asked by vesperent on December 30, 2012 at 11:28 AM

    Hey,

    We have a NYE form setup (http://jotformeu.com/form/23454265009350) with an auto responder notification for when people pay.

    However noone is getting the notifications.

    I've put a test payment through and I haven't received anything.

    I read through various forum threads which said I need to manually approve payments if PayPal hasn't approved them automatically.

    However mine went through fine, it didn't show up in th incomplete payment section, and I still didn't get a thank you email.

    Any reason why this is not working?

    Thanks,

    Andrew

    Page URL:
    http://jotformeu.com/form/23454265009350

  • Profile Image
    JotForm Support

    Answered by Deygus on December 30, 2012 at 12:44 PM

    Hello Andrew, I have tested your form and I can currently see that there is something wrong with the setup of your notification and autoresponder. I did some testing with 2 new notifications that I added to further test it (Notification 2 and Autoresponder 2 on my end) and they both came through.

    This leads me to believe that they may have modified something incorrectly on your end which caused this problem of yours. I also checked to see if your own notifications were the result of you being in our bouncelist but I saw that this was not the case. A recommended way to correct this is that I would like for you remove and rebuild them peice by peice but make sure you clone your form first so that you have a backup of the original. Something important you will want to do is to make sure is that in each you include the Form Field's Value in the Email Notification and Autoresponder setup to coincide with what you want to recieve as well as what you want to show.

     

    Both are customizable but I would also like to refer you to these 3 guides to get a better understanding of their usage and how to set them up.

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    and

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    and

    http://www.jotform.com/help/30-Understanding-Reply-To-and-Recipient-Settings-on-E-mail-Wizard

     

    If you are still having further problems please let us know.