What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have changes the notification address but it still send to my old address

    Asked by Vesica on December 30, 2012 at 01:37 PM

    HI there,


    I am having problems with this site....whenever I make changes and save it does nothing....it does not record my changes....

    I have changed the email address to receive my notifications....clicked done and save and when I test it it still sends to old address.....why....it's really annoying....

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    JotForm Support

    Answered by liyam on December 30, 2012 at 01:59 PM

    Hello Vesica.  Can you provide us the URL of your form so we can have a look? It would be great also if you can share with us how you tested your form.


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    Answered by jeanettebmz on December 30, 2012 at 02:10 PM

    Please have in mind that when testing email notification using the Test Email button, it will ONLY send emails to the email address that is set into your Jotform account (the Primary email address), but that doesn't mean the email alerts are not working.

    Simply open your form on "live mode" (clicking on "Preview") and send a submission from there.If you have specified another email address , you should get the notifcation on that account as well.