What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditions Wizard Glitch: When you select fields on "If" drop down it switches to another field.

    Asked by aainsberg on December 30, 2012 at 04:09 PM

    I understand how to use them, and in once case it is working perfectly... but in my form I'm trying to make it so that if someone selects "as a table host" it reveals "What table # is this for you?" and all of the name fields titled 1-10. Anytime I had more than 5 or 6 actions to the rule... that is, if I had a sixth 'name' field there is some sort of glitch that then switches the rule to something else - and I cant switch it back to "as a table host"

    Right now the name fields titled 6-10 are just hanging there, but I want them to act similiar to name fields 1-5



    Page URL:

  • Profile Image

    Answered by jeanettebmz on December 30, 2012 at 05:12 PM

    We have improved the way conditional works by making possible to have multiple rules applied to multiple fields


    If your goal is to show/hide multiple fileds at once, then you might want to see this detailed guide

  • Profile Image

    Answered by aainsberg on December 30, 2012 at 07:29 PM

    Thanks for responding. I'm familiar with the functionality and its abilities, yet when I click on an item from the drop-down menu 'If' it is weird in that it doesn't allow me to select which I want. 

    Here's a screencast of my issue: http://www.screenr.com/8Ap7

    Any suggestions?

  • Profile Image
    JotForm Support

    Answered by idarktech on December 30, 2012 at 08:07 PM


    Thanks for the video, that helps a lot!

    I have tried replicating the problem but I was failed. I wonder why it was happening on your end, this might be a browser related issue. I am using Chrome by the way which is the same as yours I think, but it's all fine here. Can you please try to logout from JotForm, clear your browser's cache and redo the conditional logics? This might help.

    You can see my screencast here: http://screencast.com/t/LT0jCdGo

    Please update us. Thanks!

  • Profile Image

    Answered by aainsberg on December 30, 2012 at 08:30 PM

    I thought it was a browser issue too so I tried with IE, but it didn't help.

    I resolved the issue and think I figured out what was causing it - all of those fields began with a number. When I switched the names of those fields to "#1" or "#5" there was no longer an issue. For some reason a mere number is an issue?

  • Profile Image
    JotForm Support

    Answered by idarktech on December 30, 2012 at 10:50 PM


    Thanks for that info. We'll submit this to our development team for further investigation. Thank you so much for reporting.

  • Profile Image
    JotForm Support

    Answered by idarktech on January 04, 2013 at 06:49 AM


    Sorry for the delay. This issue is now fixed.