PDF Editor: PDF attachments 10 pages plus long

  • Promethean2
    Asked on October 16, 2018 at 8:22 AM

    hi

    my attachments are now 10 pages rather than 1 page, what has changed 



    Page URL: https://form.jotformeu.com/Promethean2/WO-signoff-Global
  • John_Benson
    Replied on October 16, 2018 at 12:01 PM

    We did launch the new PDF Editor and that might affect your PDF. Please revert to the old version to fix the issue.

    1539705644524z55352 Screenshot 10

    If the issue still persists, please contact us again.

  • ivy
    Replied on October 25, 2018 at 2:45 AM

    Hi,

    I will report it to our L2 team for further investigation. We apologize for this inconvenience and we are hoping for your patience in the meantime.

    We are pleased that switching old version solves the issue you have been experiencing. However, could you please answer the following questions:

    1. Did you run into any other problem with PDF Editor?

    2. Is there anything that you couldn’t figure out?

    3. Is there any suggestion you can make to improve the things for you?

    Thank you in advance for your valuable return.