PDF Editor: PDF Layout changed

  • kfixl
    Asked on October 16, 2018 at 9:26 AM

    Hello,

    I use Jotform for my incident reporting. The old version of PDF automatically formatted my report to include only those completed fields and looked perfect. For the life of me, I cannot figure out how to format a new PDF nor do I have the time to play with the program right now. Do you have a template to help me save PDF's in the old, no frills format?

    Thank you,

    Kristi

  • AshtonP
    Replied on October 16, 2018 at 11:47 AM

    We apologize for the inconvenience. This issue has already been reported to our Development team. 

    As a workaround, you can switch to the old version of PDF editor.

    Go to https://www.jotform.com/pdf-editor/ and on right-hand top corner use Switch to Old Version button. 

    69952 Selection 909 Screenshot 10

    Enter some comments and hit Submit on the next window. This should revert your PDF layout as it was earlier. I hope this helps.

    Let us know should you need further assistance.

  • Rose
    Replied on October 23, 2018 at 5:06 AM

    We are pleased that switching old version solves the issue you have been experiencing. However, could you please answer the following questions:

    1. Did you run into any other problem with PDF Editor?

    2. Is there anything that you couldn’t figure out?

    3. Is there any suggestion you can make to improve the things for you?

    Thank you in advance for your valuable return.