Switching back to old PDF don't work

Hi, I have switched our forms back to the old pdf style in the view submissions page

but yet we keep getting the new styled pdf files and they don't work fork us cause we send to a supplier that needs to scan them

Please, need help resolving this

We are sorry for the inconvenience this may have caused.

May we know the form you're using?

Have your tried using other browser in downloading your PDF?

Can you please provide us a screenshot of your PDF with the new style?

Guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum

Thank you.

I tried using Chrome, Edge and Internet Explorer

same issue in everyone

And the main issue is the pdf submission in the email, cause thats the one that we forward

But the result is the same in both the download and the email submission

This is the new PDF

This is the old PDF

This is the PDF editor I switched back to

Link to one of the forms in question

https://form.jotformeu.com/82883909932371

Hi,

https://form.jotformeu.com/82883909932371 : This form belongs to "coorfm" and it is still using new PDF Editor. We have manually switched this account to the old PDF editor. 

Let us know if the issue persists on your end.

Hi, that worked

Thank you for your assistance on the matter