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visiapyAsked on October 16, 2018 at 1:53 PM
This is agains the european laws, please check and correct quickly before I alert them
my form https://eu.jotform.com/submissions/52202499676362I uploaded a file it's secure, only me can see it
I uploaded a file that is stored here: https://www.jotform.com/uploads/sophrokhepri/52202499676362/4155198616518426365/12%20couleurs.jpg
due to the link adress beginning with www.jotform.com instead of eu.jotform.com it seams that it is stored in U.S. or elsewhere but not in Europe
can you confirm this?
another question concerning security:
am I the only loged user able to access the file or anyone else logged at jotform can see it?
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AshtonPReplied on October 16, 2018 at 3:20 PM
Hi @sophrokhepri,
JotForm is fully compliant with the European Union’s General Data Protection Regulation (GDPR) law. Even though the upload file URL says .com, your data is still stored on EU servers.
Please review our GDPR compliance page for more details - https://www.jotform.com/gdpr-compliance/
About File Upload Security -
When users upload the file, we give them URLs that are impossible to guess. However, we also have a feature to increase the protection of files uploaded to forms. You can enable this feature on your account settings to instantly restrict your uploads to only be accessible while you are logged in.
I hope this helps. Let us know should you need further assistance.
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visiapyReplied on October 17, 2018 at 12:41 AM
you didn't answerd to my main question
here it is clearly:
where is that this file stored?
https://www.jotform.com/uploads/sophrokhepri/52202499676362/4155198616518426365/12%20couleurs.jpg
it's a file i uploaded from my eu.jotform acount.
Due to the link adress beginning with "www.jotform.com" instead of "eu.jotform.com" it seams that it is stored in U.S. or elsewhere but not in Europe (germany I guess)
Please answer to that question before I ask Aytekin!
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AshtonPReplied on October 17, 2018 at 5:19 AM
We apologize for the inconvenience. I have escalated this issue to our backend team so that they can take a deep look into this behavior and confirm it. They will respond to your on this thread.
Thank you for your understanding.
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eee Chief Technology OfficerReplied on October 17, 2018 at 5:58 AM
Hey @sophrokhepri,
Your files are stored in EU zone, but it's redirected after the authentication process via www.jotform.com.
╰─$ curl "https://www.jotform.com/uploads/eufree/71984879323977/4130746406214035824/Screen%20Shot%202018-09-11%20at%208.13.33%20PM.png" -I
HTTP/2 302
date: Wed, 17 Oct 2018 09:54:52 GMT
location: https://eu-files.jotform.com/jufs/eufree/71984879323977/4130746406214035824/Screen%20Shot%202018-09-11%20at%208.13.33%20PM.png?md5=J2m30k0lFiYQEEyI4VP1Uw&expires=1539770102
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visiapyReplied on October 18, 2018 at 6:02 AM
OK thanks for that