What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    really what is going on?

    Asked by heikijapan on March 04, 2011 at 11:08 PM

    I need my data, but cannot access it, JotForms is OFFLINE. It hase been it for a days now!!!

    Why there was no information given to us that we all could prepaire???

    I like your service, but if its going to effect my business then me and other users should start looking for a better provider.

    Sincerely

    Heiki

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 05, 2011 at 12:03 AM

    Submissions page is enabled back now.

    Here is what is going on:

    1. We lost our main database server because of a hardware problem

    2. We switched to our spare database

    3. The sometimes disabled the Submissions and Reporting pages to make sure our service stays fast for everyone until we switch to the new main server.

  • Profile Image
    JotForm Support

    Answered by abajan on March 06, 2011 at 12:03 PM

     

    Please be advised that everything should be back to normal now: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems