Why if they click yes, the address is the same and then unclick that, it takes the actual total away.

  • joanfeldman
    Asked on October 18, 2018 at 9:54 AM

    Yes! One other question. I created the form and I want people to be able to have the shippingn address copy to the billing address. This works fine however, if they click yes, the address is the same and then unclick that, it takes the actual total away as well.

     

    https://form.jotform.com/82903899667175

  • Nik_C
    Replied on October 18, 2018 at 9:56 AM

    I checked your form and you have a condition there (on Yes, my billing and shipping address the same field): 

    15398709362018 10 18 15 53 42 Screenshot 10

    Which is copying shipping address to the total, making the field clear.

    So, you should just remove the condition and that should work fine.

    Please check and let us know if that worked.

    Thank you!

  • joanfeldman
    Replied on October 18, 2018 at 10:04 AM

    But I want people to be able to have the shipping address copy to the billing address

  • Richie JotForm Support
    Replied on October 18, 2018 at 11:30 AM

    Unfortunately, the Authorize.net payment section in your form doesn't read conditions. We cannot pass the value of the shipping address as the billing address.

    You may try using Stripe,PayPal pro Payment integration as they have an option to use the address field as the billing address.

    Why if they click yes, the address is the same and then unclick that, it takes the actual total away Screenshot 20

    Hope this information helps.

    Thank you.