What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do i find the money that people are paying for registering to my program?

    Asked by livijo on January 01, 2013 at 02:23 PM

    so far I have 2 people who have registered and I do not see any notification in my paypal, there is only one submission showing (it says two, but one was my test submission that I sent myself) and I know there were two because I saw one a few days ago and it is no  longer there. now there is a different one showing. but for both i dont see payment information from them on this website or on my paypal. they both said payment is pending, but when i try to select 'complete submission' nothing happens! This is starting to seem like a bogus program. Please advise asap!!!

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    JotForm Support

    Answered by Mike_T on January 01, 2013 at 03:30 PM

    Thank you for contacting us.

    If you see the submission under the Incomplete Payments, it usually means that the user decided not to pay after redirection to the PayPal website.

    I would like to recommend you to check the following article to find out some more information on it:

    How to View Pending Submissions

    'Complete submission' will move the submission to your form entries (and run form email notification for that submission), but it will not force the payment.

    Please feel free to contact us if you need any further assistance.