What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Como pagar la ref:43595973 en PLIMUS?

    Asked by jotamerino on January 02, 2013 at 04:20 AM

    Ha habido un error con la forma de pago de mi suscripción PREMIUM y hoy he leido la notificación por encontrarme en vacaciones. Como puedo pagar y seguir utilizando dicha suscripción. Mi producto PREMIUM tenia un coste de 45€ anuales, pero ahora solo veo 9.99$ al mes para PREMIUM. Gracias.

    There was an error with the payment of my premium subscription and I could not find the notice read on vacation. How I can pay and still use the subscription?. My premium product had cost 45 per year, but now I only see $ 9.99 a month for PREMIUM. Thank you.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 02, 2013 at 07:21 AM


    Actually, your monthly subscription has been long expired and you have been downgraded to our Free Plan. And, since our old payment processor Plimus have failed to charge you for your yearly subscription, I suggest you to re-upgrade again using the following links;

    For Premium Subscription: 



    If you have any further concerns, please let us know.


  • Profile Image

    Answered by webmasterduppy on December 09, 2013 at 10:08 AM

    I am from Colombia, I don´t know how I could pay, besides I don´t have a credit card, can I pay in another way?

  • Profile Image

    Answered by webmasterduppy on December 09, 2013 at 10:09 AM

    I dont know paypal eigther, and here in Colombia paypal can not works.

  • Profile Image
    JotForm Support

    Answered by Welvin on December 09, 2013 at 10:48 AM

    Hi @webmasterduppy,

    Please create a new thread using this link: Contact JotForm Support and we'd be glad to assist you about your concern.