What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why don't I receive submissions by email?

    Asked by Ziv on January 02, 2013 at 10:49 AM

    Hey guys, I already read the FAQ and what you wrote here:


    Why don't I receive submissions by email?

    First make sure that emails for this form is enabled. Log into your JotForm account, choose the form you are not receiving submissions for and click on "Edit" button. On the Form Builder screen for your form, you will see an "Email Alerts" button, click on that. Make sure that you have emails setup and they are being sent to your correct email address

    Another possible reason for not receiving emails might be your spam filter. Check your spam folder for the submission email. If it is there, make sure to set it as "No Spam" so that this would not be flagged as spam in the future. 

    If nothing helps send us an email. Make sure to include the URL of your form. We will debug the problem for you and send you the email server logs so that you can contact your hosting provider with the email tracking ID and ask them to find out what happens to the email.


    I'm sending this email because I use jotfrom forms everyday and i know how to make it work, but the server "@gaash.com" which is set on email alerts don't recieve any mail and it's not on the spam log. I request you the email server logs so we can check it more.

    Thanks a lot!

    the link for the form is:



    Page URL:

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 02, 2013 at 11:26 AM

    Hi there, 

    I have checked the e-mail addresses on the form that you have mentioned and they are not in our bounce list.  

    Please whitelist our Jotmails ip addresses or ask your email service provider to do it for you and also make sure that the notifications are not on the spam folder.  

    Please give those suggestions a try and let us know if that solved the issue!