I just upgraded my account but I am still in the free plan

  • MirandaLynne27
    Asked on October 19, 2018 at 8:29 PM

    Hello,

    I just upgraded my account. But it didnt work, im still in free mode. The payment went through, I've attached an image of the transaction. Does it normally take a few hours before the account registers the upgrade?
    Please help! 
    All the best,

    Miranda

    1539995126paypal Screenshot 10

    Jotform Thread 1617227 Screenshot
  • Welvin Support Team Lead
    Replied on October 20, 2018 at 1:08 AM

    The bronze plan was applied to your account already. Please check again.