Adblock Plus and Privacy Badger are blocking forms

  • bgoradia
    Asked on October 19, 2018 at 8:41 PM
    increasingly adblockers are blocking JotForm. This is frustrating my clients who think they are loosing leads as they getting more calls (which take longer to record the lead).

    Two which I know are blocking (as per complaints from my client) are: 

    1. Adblock Plus (https://adblockplus.org/)

    2. Privacy Badger (https://www.eff.org/privacybadger)

  • arthurprc
    Replied on October 19, 2018 at 8:43 PM

    We'll further investigate it. Could you please specify the website embed method used in the forms that were blocked?

  • bgoradia
    Replied on October 19, 2018 at 8:58 PM

    Thank you for your prompt response. It is iFrame embed. 

  • Welvin Support Team Lead
    Replied on October 20, 2018 at 2:31 AM

    It seems like your clients have adjusted their Adblocker Plus settings. I personally used this extension, and I don't have any issues with it with Jotform. I haven't tried Privacy Badger, but I'll investigate further. I'll keep you posted. 

  • Welvin Support Team Lead
    Replied on October 20, 2018 at 2:33 AM

    By the way, would you mind sharing us the Page URL here? That way, we can check the form directly on your website. 

  • Welvin Support Team Lead
    Replied on October 20, 2018 at 2:41 AM

    I cannot replicate the problem with both Adblockers installed. I will have to inspect the website where the form is embedded before I can possibly create a ticket about this. Please share us the link. 

  • bgoradia
    Replied on October 20, 2018 at 4:47 AM

    Hi, try this https://tinyurl.com/Adissue

  • Kiran Support Team Lead
    Replied on October 20, 2018 at 11:32 AM

    I have tried installing both extensions for Chrome and tried submitting the form. I was able to submit it without any issue and the Thank you page is displayed normally.

    154004948520102018 201017 Screenshot 10

    Could you let us know if this is occurring with your PC or with with any other multiple users?