What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Have received notification, but there is no corresponding submission

    Asked by Macwester on January 02, 2013 at 11:57 AM

    I have received a notification saying somone in Turkey has submitted a form, but there is no submission listed in that name (not even an incomplete one) , and no payment has gone through...

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    JotForm Support

    Answered by EduardoMendez on January 02, 2013 at 01:09 PM

    Hi there, 

    It seems that the notificatino you have received could have been for a test of some sort.

    The name on the submission is that of one of our developers who currently is located in Turkey.

    It may be that he used a clone of your form (for testing purposes), explaining why you can not see the submission on your account.

    Have you asked for assistance on this form lately?

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    Answered by Macwester on January 03, 2013 at 08:31 AM


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    JotForm Support

    Answered by EduardoMendez on January 03, 2013 at 12:18 PM

    This may be the reason.

    Please disregard this submission.