Have received notification, but there is no corresponding submission

  • Profile Image
    Macwester
    Asked on January 02, 2013 at 11:57 AM

    I have received a notification saying somone in Turkey has submitted a form, but there is no submission listed in that name (not even an incomplete one) , and no payment has gone through...

  • Profile Image
    EduardoMendez
    Answered on January 02, 2013 at 01:09 PM

    Hi there, 

    It seems that the notificatino you have received could have been for a test of some sort.

    The name on the submission is that of one of our developers who currently is located in Turkey.

    It may be that he used a clone of your form (for testing purposes), explaining why you can not see the submission on your account.

    Have you asked for assistance on this form lately?

  • Profile Image
    Macwester
    Answered on January 03, 2013 at 08:31 AM

    Yes

  • Profile Image
    EduardoMendez
    Answered on January 03, 2013 at 12:18 PM

    This may be the reason.

    Please disregard this submission.